FAQs

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  sales@hifiwalker.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
You can always contact us for any return question at sales@hifiwalker.com. 

Your refund will be processed automatically once your order has been canceled or we’ve received the returned product.

Depending on your payment method and bank processing time, refunds may take 3 to 15 working days.

If you’ve canceled your order or we’ve confirmed the returned product, your refund will be issued via the original payment method.

We currently ship to the following countries and regions:

North America: United States and Canada.

Europe: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

Asia Pacific: Australia, Hong Kong SAR, Indonesia, Japan, Macao SAR, Malaysia, Singapore, and South Korea.

Middle East: Israel, Jordan, Kuwait, Qatar, Saudi Arabia, and the United Arab Emirates.

We have warehouses in the United States, the United Kingdom, Germany, Australia, Canada, and Hong Kong.

No. Customers in our supported destinations do not need to pay additional customs duties, import taxes, or VAT upon delivery. These charges are covered by HIFIWALKER.