FAQs

1. How can I apply for return or refund?

Return products with quality issue(s):
You have 30 days (from date of purchase) to request a return/refund. You need to request a return within 7 calendar days past the maximum estimated delivery date, or 30 days from the order date, whichever is later.

Return products without quality issues:
You have at least 7 days from delivery date to request a return/refund if you are unsatisfied with the product or for other personal reasons. Either way, a 70% depreciation charge and shipping fee apply within 30 days from purchase date or 7 days from delivery date, whichever is later.

Please contact our official service via email: support@hifiwalker.com

2. When will I receive my refund?

Your refund will be processed automatically once your order has been canceled or we’ve received the returned product.

Depending on your payment method and bank processing time, refunds may take 3 to 15 working days.

3. How can I get my money back if I cancel after payment?

If you’ve canceled your order or we’ve confirmed the returned product, your refund will be issued via the original payment method.

4. From where is the shipping sent and to which areas do we ship?

All products are shipped from our warehouses in China, Germany, the UK, and the US.

We ship to most physical addresses worldwide. If your order is accepted, your address is supported for delivery.

5. About the Taxes

HIFI WALKER only charges for the product itself. Taxes vary depending on the destination country’s tax policy. Please contact local customs for details.

If a package is returned due to the buyer’s failure to cooperate with customs or to pay duties, refunds are not supported.

HIFI WALKER collects VAT for goods delivered to EU consumers.