FAQs

1.How can I apply for return or refund？

Return products with quality issue(s):

You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date, or 30 days from the order date, whichever is later.

Return products without quality issues:

You have at least 7 days from delivery date to request a return/refund if you are unsatisfied with the product or for other personal reasons. Either way you need to bear a 70% depreciation charge and shipping fee within 30 days from the purchase date or 7 days from delivery date, whichever is later.

If you need to return the goods, please contact our official service via email: support@hifiwalker.com 

2.When will I receive my refund？

Your refund will be processed automatically as soon as your order has been canceled or we have received the returned product.

Depending on your chosen payment method and processing time of the designated bank, you will receive your refund within 3 to 15 working days.

3.How can I get my money back if I want to cancel my order after paying for it？

If you’ve canceled your order or we’ve confirmed the product you’ve returned, your money will be refunded through the same method of payment.

4.From where is the shipping sent and to which areas do we ship？

All products are sent from one of our warehouses in China, Germany, the UK and the US.

We ship to most physical addresses in the world. Once you’ve placed an order, it means that the product(s) can be delivered to your shipping address.

5.About the Taxes

HIFI WALKER only charges for the product itself. The taxes vary in different countries and regions where tax policies and tax rates differ. Please contact the local Customs to learn more.

If the package cannot be dispatched or it has been returned as the buyer didn’t cooperate with the Customs or failed to pay Customs duties, refund is NOT supported.

HIFI WALKER will collect VAT on sales of goods delivered to EU consumers.